City of Pensacola Resident Satisfaction Survey Results Now Available
Survey Sees 55 Percent Increase in Resident Participation
The City of Pensacola has received results from the 2019 Resident Satisfaction Survey, which shows an overall satisfaction with core city services, the city’s image and business-friendly environment. A total of 808 residents completed the online survey, which was a 55 percent increase from the number of survey completions in 2018.
The survey was conducted by the University of West Florida Haas Center to assess resident satisfaction with a variety of city services and determine residents’ top priorities for the City of Pensacola. Data will be used by the city to identify budget priorities and areas for improvement to provide high quality services to residents.
“I am glad to see such a great response rate from our residents, which shows us that we have a community of engaged citizens who want to see their city succeed,” Mayor Grover Robinson said. “We are looking forward to using these survey results to continue to improve city services for our residents and maintain the high quality of life we strive for in the City of Pensacola. Thank you to the UWF Haas Center for their research, and to all of our residents who took the time to provide feedback and let us know what’s most important to them.”
Highlights from the survey results include:
Overall, respondents remain satisfied with core city services. Residents reported high satisfaction with police services, fire services and Parks and Recreation.
More than half of respondents (52 percent) said they were either very satisfied or satisfied with the ease of obtaining information about city services.
Generally, participants were satisfied with the city’s image and business-friendly environment.
Nearly 60 percent of respondents said they were either very satisfied or satisfied with public access to waterfront.
35 percent of respondents said they either strongly agreed or agreed that the City of Pensacola has improved sidewalks in their neighborhood over the past year.
67 percent of respondents said they were very satisfied or satisfied with the City of Pensacola’s performance in promoting the city’s image.
Areas for improvement identified by the survey include:
Two net promoter score questions suggest there is still some work for the city to do in order to move more residents from a “passive” category to “promoters” of the city as a recommended place to live and as a “City of Excellence.”
Customer service and responsiveness ratings with some outward-facing departments
Continued improvements related to sidewalks, street lighting, stormwater infrastructure and roadway safety in the city
Housing market affordability
Residents were asked to rank their top two priorities for the city, identifying community safety and environmental issues as their number one and number two priorities. Community safety was chosen as the number one priority by 35 percent of respondents, and environmental issues (air and land quality) was chosen as the number two priority by 25 percent of respondents.
Although the City of Pensacola has conducted satisfaction surveys through the Haas Center since 2014, the 2019 survey sets a new benchmark for the city, with updated questions that align with the city’s strategic plan.
Also new this year were two net promoter score questions, which are designed to measure customer experience and loyalty. The questions asked residents whether they would recommend living in the City of Pensacola to family and friends, along with rating the city’s progress in becoming a “City of Excellence.”
The online survey period began Nov. 15, 2019 and ended Jan. 10, 2020, which included a four-week extension. The results coincide with a 3.43 margin of sampling error at a 95 percent confidence level.
All City Sanitation customers will experience a change of schedule the week of Monday, Feb. 17, which applies to garbage, recycling and yard waste pickup. This applies only to City of Pensacola sanitation customers.
Customers who normally receive service on Mondays will receive service on Tuesday, Feb. 18.
Customers who normally receive service on Tuesdays will receive service on Wednesday, Feb. 19.
Customers who normally receive service on Wednesdays will receive service on Thursday, Feb. 20.
Customers who normally receive service on Thursdays will receive service on Friday, Feb. 21.
CRA Workshop on Urban Core Projects Including SCAPE Set for Feb. 3
The Pensacola Community Redevelopment Agency will host a public workshop Monday, Feb. 3 at 5:30 p.m. to review projects for funding through the Urban Core Redevelopment Refunding and Improvements Revenue Bond, Series 2019.
The workshop will be held in the Hagler-Mason Conference Room located on the second floor of City Hall, 222 W. Main St.
Discussion will include projects in the SCAPE Waterfront Plan: Bruce Beach development and the Main Street “Hashtag” Project. The Maritime Park Day Marina and streetscape improvements to Jefferson Street will also be discussed.
The public is encouraged to attend the workshop and provide input on the projects. City staff and consultants will be available to answer questions about the projects and receive written comments.
12th Avenue Stormwater Improvement Project Begins This Week
Demolition work for the 12th Avenue Stormwater Improvement Project will begin this week, which will provide stormwater drainage improvements to mitigate flooding issues in the area of 12th Avenue and Cross Street.
The project is funded by FEMA through the Hazard Mitigation Grant Program, which provided funding due to repetitive flood issues adjacent to the intersection of Cross Street and 12th Avenue as well as 11th Avenue and East Fisher Street.
Construction is expected to take approximately 140 days, weather permitting. Pensacola City Council awarded a contract to Site and Utility Inc. of Pensacola to complete the project.
The project will include demolition of four residences at 1104, 1106, 1108 and 1112 E. Fisher St., which were acquired by the city through the HMGP funding. Demolition of the residences is expected to begin this week, and construction of the stormwater retention pond in the vacated area should begin next week.
Underground drainage infrastructure will also be installed to connect the new pond to the existing pond, which will reduce roadway and private property flooding in the local area as a result of high intensity rainfall events.
A city construction inspector will be monitoring the contractor and project progress daily. Every effort will be made to minimize the impact during construction, and the contractor will be required to implement all necessary safety precautions onsite. Residents will be provided access to their property during construction.
For questions about this project, please contact City of Pensacola Public Works and Facilities at 850-435-1645.
The City of Pensacola Parks and Recreation Department has installed another new playground at Miraflores Park. The new playground features two slides, climbing features, sensory elements, and a sun shade. Miraflores park is located at 1601 LaRua Street.
For more information on parks, playgrounds and locations, visit PlayPensacola.com or call (850) 436-5670.
The second Tuesday of this month is Jan 14th. We will have a turn over meeting at the Morette Office starting at 6:30 pm. David Delgallo will wrap up and then turn the meeting over to our new President Greg Miller to get us kicked off in the new year 2020. Mark your calendars.